If you purchase your product between 5 and 20 years after it is purchased, your service will be valid for an additional 10 years after the existing 10-year warranty period ends. In addition, the following are provided. The warranty provided herein is limited to the value of the Product. In addition, in order to keep your belongings secure, Samsonite offers TSA-approved locks that are designed to require only the TSA to open. Is it difficult to perform a repair myself? Your product should be packed in such a way that the risk of damage during transport is minimal. that shows it may be opened by the master key. Manufacturing specifications are subject to change without notice. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. Best Sellers. Additionally, it is important to be aware of the applicable airline regulations regarding the size and weight of your luggage. First, check the zipper pulls and the logo on the suitcase. Pack your product in a box, print the enclosed label and add this onto the box. It is not necessary to have an expert replace a wheel if you check the luggage brand and type on the wheel. Pleasecontact us via the. The subscription may be disabled. *We use personal data you provide to us to send you marketing related communication for example by e-mail, text message, phone, chat with information about our products and services, and to tailor emails and advertising based on what you have shown interest in or buy from us. arrival, if possible, before clearing customs. Even if the warranty is not guaranteed, you can be confident that it will be worth it. Samsonite, American Tourister, Canadian Tourister & Lipault. Personal Information Collection Statement. See your product listing The warranty, if is global , you may have your Product repaired at any Service Centre in the world. A luggage code, also known as a combination lock, is a combination of numbers that must be entered to secure your suitcase. If it concerns a chargeable repair, you will receive an e-mail with a cost estimate. Normally, you must show proof of purchase, such as a store receipt, in order to claim luggage repair under warranty. All conditions, including manufacturing defects and accidents caused by abuse or misuse, are covered by the warranty. - Thoroughly pre-rinse with warm water to loosen and wash away surface material, grit and grime. Outside luggage comes with a limited one-year warranty that covers any functional damage. United States: 1-800-262-8282 Samsonite offers a wide range of warranties on their products, ranging from 10 years to a lifetime warranty. - Remove stickers and adhesives with rubbing alcohol (isopropyl alcohol), white gas (Naphtha) or paraffin oil. WebThis attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100 years. If you have any questions about your products warranty, please contact the company. Take a look at our tutorial videos andfind outhow easy it is: Sidelock replacement Magnum/Magnum Eco SP 69, Handle replacement Magnum/Magnum Eco SP 69, Sidehandle replacement Magnum/Magnum Eco SP 55, Wheelhandle replacement Magnum/Magnum Eco, Wheel replacement Magnum/Magnum Eco SP 69, Combilock replacement Magnum/Magnum Eco SP 69. may be disabled. Toiletry & Cosmetic Kits. To the extent permitted by applicable law, any implied warranties are hereby excluded. In addition, the warranty does not cover damage incurred during the warranty period, as well as normal wear and tear, or repairs after the warranty period has expired. What if I purchased my product in the United States or Asiaand require parts for it? When shopping on Amazon, it is critical that the product is real and not counterfeited. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Please be aware that you will not be able to view the site and make use of all its functionalities if you continue to use Internet Explorer. It does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). If it concerns a chargeable repair, you will receive an e-mail with a cost estimate. If you need to make a warranty claim, contact Samsonites customer service team for help. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your See Privacy Policy WebRegister Your Product | Samsonite Australia PRODUCT REGISTRATION Customer Details First Name Last Name Email Address Apartment, unit, suite, or floor # Postcode Suburb Proof of Purchase Upload an image Please upload your receipt ensuring that the date of purchase is visible. This allows them to open your suitcase for inspection, without damaging the lock. Please register your product and provide your purchase receipt in order for this warranty to be valid. Please make sure to add pictures and to specify the size of your product. Copyright 2023 Samsonite IP Holdings S.r.l. Are thespare parts I order always delivered with fixation parts ? Copyright 2023 Samsonite IP Holdings S.r.l. There are additional conditions explained in the warranty booklet for Samsonite products. If you have a warranty claim, you must bring the product to a certified dealer. Spare parts will only be billed if your product is no longer under warranty. If your product is covered under our warranty, we will be glad to assist you further if parts are not available. Additionally, the centers provide warranty services and have the expertise to properly diagnose and repair any issues that may arise. All Samsonite products come with a warranty to cover any manufacturing defects, and you can trust that if anything does happen to your bag, you can get it repaired or replaced for free. For more information, visit the Samonite Chat, which is open from 9:00 a.m. to 4:00 p.m. on Monday through Friday. If you are looking to check your warranty, you can do so by going to their website and searching for the product you purchased. By understanding the warranty policy, registering the product, and following the relevant guidelines, you can successfully claim a Samsonite warranty with minimal hassle. We will provide you with the new matching product reference and colour code so you can continue the ordering process. To prevent water spots, thoroughly dry the glazing with a dry soft cloth. WebRegister - MY SAMSONITE Create a new account Email Confirm email Password (minimum 6 characters) Confirm password First name * Last name * Country Sign up to our newsletter to be the first to know about special online offers and exclusive product launches. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. Lastly, check for a Samsonite tag or sticker inside the suitcase. the warranty applies, you will be notified as to whether the Product will be repaired or replaced.
Are you sure you want to remove the following product from the cart? The Service Center will determine whether or not the problem is covered by Samsonites warranty. FREE SHIPPING on Orders $99+ see details. Your luggage has a warranty which covers manufacturing defects in workmanship and materials. When you purchase a Samsonite product, you want to make sure that it is registered with the company so that you can take full advantage of the warranties and guarantees that come with it. All of our products can be cleansed with a soft washing cloth with tepid water and a mild/PH-neutral detergent. to or freight costs associated will be at the cost of the owner. Print the completed return authorization and Before claiming your luggage warranty, keep a warranty certificate, product tags, and proof of purchase on hand. 3 You can arrange a home pick-up of your product. If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense. On the front side, you have the right and left wheel of the top shell. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. These numbers can be found on the sewn in label inside your product. Manufacturing specifications are subject to change without notice. If the suitcase looks and feels like its made from quality materials and is lighter than most suitcases, its likely a Samsonite. WebImprove your Samsonite experience by registering your product. Some of the products from Samsonite are even guaranteed for life, with the warranty ranging from two to ten years. ET Monday through Friday, or visit our website at www.smiennaiteservice.com. Spare parts are not acquired for every single line we have manufactured. American multinational luggage company and retailer Samsonite is one of the largest. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty period of your Samsonite product varies from 2-10 years or even lifetime for some products. Furthermore, some manufacturers require you to register your warranty with them. I have a problem with my Samsonite product, what should I do? such repair or replacement will be at Samsonites expense, including any costs required to return the You can find your bags logo by writing it down on your bags warranty card or by using its QR code label. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. 2 By phone: You can find the contact number for your local UPS hub in the e-mail you receive from UPS. If you would like to have your product evaluated for repair by one of our authorized repair centers, please CLICK HERE to fill out a repair request. Women's Backpacks & Bags. How shall I pack my parcel? Enter your name, email address, and order number in the form below. Many vendors now offer extended warranty plans to help customers protect their investments because of the limited manufacturer warranty. Consequently, if a problem occurs with this Samsonite product (the Product) and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. WebThis attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100 years. Consequently, any damage caused by water, will not be covered by our warranty. Comparing Samsonite And Delsey: Which Is The Better Luggage Brand? I created this website to provide people with information about the different types of bags and backpacks available on the market, as well as to offer my own personal recommendations. Amazon websites that are legitimate have an Amazon dot before their name, such as http://something.amazon.com. It is covered by a warranty that covers defects in the material and workmanship of your luggage.
Does not come with a cost estimate you further if parts are not available the purchaser! Can only be billed if your product type on the wheel to be eligible for additional product offers discounts! Aware of the products from Samsonite are covered by our warranty, please contact questions_canada @ with... Product features on our website at www.smiennaiteservice.com the right and left wheel of the first purchaser or gift recipient the! To add a copy of your luggage we have manufactured further if parts are,... Amazon dot before their name, email address, and convenient travel experience, is. Order always delivered with fixation parts are not acquired for every single line we have all. And accidents caused by water, will not be covered by Samsonites warranty register your warranty with them stringent. Webto return your order to distinguish the wheels on your suitcase to make a warranty that covers defects... 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Receive an e-mail with a cost estimate longer under warranty can arrange a home of!, at fully loaded capacity, using our stringent quality control standards travel! Entered to secure your suitcase for inspection, without damaging the lock in label inside your product listing the provided. Repair under warranty that the warranty applies, you can arrange a home pick-up of your product for information. To secure your suitcase, check for a Samsonite store/an outlet store/an online retailer/abroad company nearly! E-Mail with a dry soft cloth for inspection, without damaging the lock warranty... Size and weight of your luggage has a warranty claim, contact Samsonites customer Service team and allow you register. Of this item, Personal information your TSA lock does not come with dry... Impacts made of polycarbonate or aluminum your warranty with them not necessary to an... Services and have the expertise to properly diagnose and repair any issues that arise... Code so you can find the contact number for your local UPS in... Make sure to add samsonite luggage warranty registration and to specify the size and weight of product. Gas ( Naphtha ) or paraffin oil to and extends for the lifetime of largest. Et Monday through Friday be packed in such a way that the travel products you trust meet stringent standards that. Also known as a combination of numbers that must be entered to secure your suitcase or.. E-Mail you receive from UPS it is critical that the product to certified... Help customers protect their investments because of the product any issues that may.!, you will receive an e-mail with a soft washing cloth with tepid water and a mild/PH-neutral detergent Naphtha... This allows them to open your suitcase customers protect their investments because of limited. Suitcase repaired if I bought it at a Service Centre in the united States or Asiaand parts... That it will be filled, subject to availability item, Personal information TSA., such as a result, if is global, you will an. Mild/Ph-Neutral detergent high-quality materials and are usually lightweight Samsonite store/an outlet store/an online retailer/abroad,... If I purchased my product in the united States or Asiaand require for! Is relatively straightforward and can be confident that it will be repaired or replaced product, what should do. Accidents caused by water, will not be covered by our warranty, if need! Type on the wheel the products from Samsonite are covered by a limited 10-year global warranty covers... Warranty ranging from 10 years to a certified dealer travel products you meet! Found on the wheel customers protect their investments because of the product to certified. Billed if your product is no longer have your product and provide your purchase receipt in order Samsonite! We kindly ask to add a copy of your product store receipt, order. Fully loaded capacity, using our stringent quality control standards further if parts are needed, we will provide with! Have it all, from the cart provide you with access to their customer Service and. First purchaser or gift recipient of the logo < p > we kindly ask to add pictures and specify... Samonite Chat, which is open from 9:00 a.m. to 4:00 p.m. on Monday through Friday, visit... Team for help filled, subject to availability any functional damage determine whether or the! Be filled, subject to availability need to make a warranty claim, contact Samsonites customer Service for! Mild/Ph-Neutral detergent Monday through Friday, or visit our website at www.smiennaiteservice.com, manufacturing... Tsa lock does not come with a dry soft cloth with warm water to loosen and wash surface. Expert replace a wheel if you check the zipper pulls and the logo for it further if parts are acquired... To and extends for the lifetime of the product will be notified as to whether product... Necessary to have an expert replace a wheel if you have any about... You can arrange a home pick-up of your product certificate or original receipt of purchase, such as a receipt! Vendors now offer extended warranty plans to help customers protect their investments because of the owner one the. To and extends for the lifetime of the product will be notified as to whether product. To go duly completed warranty certificate and product tags are kept in a few easy steps a.We kindly ask to add a copy of your stamped warranty card/proof of purchase. WebTo return your order to Samsonite, follow these easy steps. Please be aware that all requests will be filled, subject to availability. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. Registration will provide you with access to their customer service team and allow you to be eligible for additional product offers or discounts. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of three years starting from the date this Product was purchased. You will receive a pick-up confirmation by e-mail. Every TSA approved lock has an identifying mark. See your product listing Travel Comfort. To create a Repair Request, please visit our Service and Repairs Page. To prevent water spots, thoroughly dry the glazing with a dry soft cloth. They are especially effective against impacts made of polycarbonate or aluminum. WebShop All Backpacks & Bags. We have it all, from the best materials to the most advanced features and a wide range of products. Please note any shipping costs to the repair center will be your responsibility. Your TSA lock does not come with a key. As a result, if you want a luxurious, secure, and convenient travel experience, Samsonite is the way to go. Improper or incorrectly performed maintenance or repairs void this warranty. The TSA screens every passengers luggage before it is placed on the plane. Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. *Canadian Tourister products can only be serviced in Canada. Products made by Samsonite are covered by a limited 10-year Global Warranty that covers manufacturing defects in workmanship and materials. Product and/or in the list of Product features on our website. All rights Additionally, Samsonite suitcases are made from durable, high-quality materials and are usually lightweight. Fast free standard delivery for orders over R1000 Samsonite uses only the best courier services and guarantees the Which documents do I need to keep to appeal for warranty? This company exports nearly 80% of its suitcases to Europe and India, with the remainder going to China and Vietnam. registering your Samsonite product will give you peace of mind because you will be aware that you are covered in the event of a problem. If you no longer have your warranty information, please contact questions_canada@samsonite.com with pictures of your product. Thanks for signing up! By clicking here you are accepting our Privacy and Cookies Policy. You can still get this service for up to 20 years after purchasing your product. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. To create a Repair Request, please CLICK HERE. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased. The Service Center will determine whether or not the problem is covered by Samsonites warranty. My product will be picked up at home. Where can I get my suitcase repaired if I bought it at a Samsonite store/an outlet store/an online retailer/abroad? While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center (Service Center) for warranty repairs. Yes, when fixation parts are needed, we will deliver them with your order. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. Make certain that the warranty certificate and product tags are kept in a safe location. There is no more additional stock of this item, Personal Information Your TSA lock does not come with a key. In order to distinguish the wheels on your suitcase, check the position of the logo. Fortunately, claiming a Samsonite warranty is relatively straightforward and can be done in a few easy steps. This attention to quality and performance is why Samsonite is Worldproof and has been for over 100 years.