Maryland Gov. The IT Desktop Support Unit stands ready to address any technical problems that an employee may have with their desktop PC, laptop, State-issued cellphone, printers, network connectivity, or with Gmail, FMIS, network account creations and updates, etc. INFORMATION TECHNOLOGY Of FY22s visitors, 90.6% were returning users, while 9.4% were new. in revenue to the State of Maryland since our inception in 1973. Also important to the success of the expanded partnerships and vending machines has been educating retail partner store managers that, while their time commitment is minimal, a level of attention is required. e-mail: leo.mamorsky@maryland.gov

The only official winning numbers are the numbers actually drawn. To become an XCAP location, a business must commit to redeeming winning tickets worth up to $5,000. Michael C. Hofferbert, Director (410) 230-8828

The IT Division also works very closely with other state agencies to assist in providing or receiving technical support, the transference of financial data and information, system access controls, and more. Maryland Lottery and Gaming Headquarters Baltimore, MD 21230, Phone:410.230.8800

James B. Butler, Interim Chair In FY22, 14,580 claims with a total value of $98,350,892 were processed directly at the Customer Resource Center. The Agency has a long history of addressing issues raised by two customer bases that are sometimes in conflict with each other: players and business operators. Photo by Diane F. Evartt. Sign up to receive notifications about new regulations. They are linked to a highly secure computer system. GAMING & REGULATORY OVERSIGHT In short, the Agencys customers are all adult residents of the state and none of them is required to buy a Lottery ticket or visit a casino or bet on a sporting event. To this end, continued focus on public facing staff being polite in their telephone, email, and in-person contacts will be vital. Leo Mamorsky, Managing Director & Chief Marketing Officer (410) 230-8665 WebVirginia Lottery 493302 Richmond Virginia United States Richmond, Virginia, United States Virginia Lottery Trades and Operations The Virginia Lotterys vision is to responsibly create games, experiences and fun to benefit K-12 education, while also fulfilling its regulatory role of casinos and sports wagering across the Commonwealth.

Long before there was a need for customer service efforts that address both casinos and their patrons, the Agency was faced with similar situations in addressing the customer service needs of Lottery players and retailers, which sometimes come into conflict. Though in-person

A major function of the mdlottery.com site is marketing, therefore it has a more festive look. Moreover, 8,855 players won $57,881 in Montgomery Business Park Due to the complexity of licensing investigations, it is not possible to define a set timeline for the completion of each investigation. For prizes larger than $5,000, taxes will be withheld as follows: Prizes of $601 to $5,000 are taxable and must be reported when winners file their tax returns. James R. Nielsen, Deputy Director & Chief Operating Officer (410) 230-8823 For confidential help or information at any time about gambling problems, please visit mdgamblinghelp.orgor call1-800-GAMBLER. Applications may be completed in person at a Maryland casino anytime during casino operation hours. Lottery staff check a series of key performance indicators for the Scientific Games call center on a weekly basis. This activity generates revenue for the States General Fund, the Education Trust Fund, the Maryland Stadium Authority, and certain other governmental funds and agencies. and is not liable for any loss or damage arising out of the use of or reliance on the translated content. Jill Q. Baer, Director (410) 230-8792 But we have endeavored to explain the multiple steps involved in the process in plain terms that are easily understood. While all Maryland Lottery retail partners are authorized to redeem winning tickets for up to $600, the proliferation of electronic payment options particularly debit cards means many formerly cash-focused businesses such as convenience stores are keeping less cash on hand.

These rules will be available to the public for 30 days. WebThe Maryland Lottery maintains a customer loyalty program formally known as My Lottery Rewards and often referred to as the second chance program. or other visual disabilities: A 24-hour resource for those struggling with a gambling problem. Lottery games are constantly under evaluation to ensure they resonate with players. Search the Manual e-mail: carole.gentry@maryland.gov, CUSTOMER RELATIONS - CUSTOMER RESOURCE CENTER Baltimore, Maryland 21230. Here are the casino locations: When redeeming a prize on a ticket with a value larger than $600 you must present proof of your social security number and photo ID proof of being at least 18 years of age. We're available on the following channels. The increase in returning visitors, meanwhile, reflects a substantial number of new visitors regularly turning into return visitors. Webmaryland lottery commission +38 068 403 30 29. maryland lottery commission. e-mail: jennifer.wetherell@maryland.gov, RESPONSIBLE GAMING The Agency is required by law to return all unclaimed Maryland Lottery prizes to players in the form of prizes. There are no limits on how frequently a sales agent can win, as the honors are strictly numbers based. Larry Hogan (R) signed House Bill 940 a measure to legalize and regulate sports betting in May.

By contrast, Communications outreach at the Maryland State Fair requires an entirely different demeanor. RETAIL RECRUITMENT In Fiscal Year 2022, the Agency was responsible for contributing $1.511 billion to support the states good causes. Desktop traffic to mdgaming.com: Resumption and expansion of outreach at public events: Tyler Technologies' Data & Insights Knowledge Base, Getting Started with the Open Data Portal, Leadership Analysis of FY22 and Summary of FY23 Approach, Customer Inquiry Response Times and Overall Time-to-Resolution, Timeliness of Responding to Customer Inquiries, Improving the Customer Experience from Multiple Perspectives, Processing Times for Customer Transactions, Social Media Usage to Improve the Customer Experience, My Lottery Rewards Customer Loyalty Program. Lottery winners of up to $25,000 can redeem their tickets at the Lotterys office in Baltimore or at any of the six casinos. On a regular basis, this involves monitoring of scratch-off sales and closing those that are weak performers, as well as seasonal games. web: http://dls.maryland.gov/policy-areas/sports-wagering-application-review-commission (sports wagering) c/o State Lottery & Gaming Control Agency. Michael LaVardera, Director (410) 230-8772 Assistant Attorneys General: Erik Delfosse; Daniel W. Baker; Laura Davies Tilley; Jennifer L. Toskey. The Claims/Customer Service Division is responsible for direct interactions with winners. This was a substantial increase from FY19 when 53 were received, but on par with FY18 when 91 IQ responses were received, and down substantially from the 202 received in FY17.The FY22 increase following is attributable to two high-profile policy issues: VaxCash and sports wagering. e-mail: leonard.dorsey@maryland.gov In all 644 people were winners in these drawings. Alvin R. Ringgold, Director (410) 230-8966 There is no need to call and schedule a meeting ahead of time. WebTo arrange an appointment to submit an application at Maryland Lottery and Gaming Headquarters, please call the Responsible Gambling Program Coordinator at Maryland Lottery and Gaming at 410-230-8798. e-mail: george.hanson1@maryland.gov Michael C. Hofferbert, Director (410) 230-8828 The second question, The Agency made it easy to solve my problem, had results generally mirroring those of the Were you satisfied question, as shown in Graph 4. Each month the Agencys Sales Division honors its top performers based on revenue-based evaluations. Millions of tickets are sold every day, and financial accuracy is of paramount importance. Do you have questions about the Maryland Lottery? The events team also purchased Lottery-themed face masks for staff to wear and to distribute to customers. Jill Q. Baer, Director (410) 230-8792 Hours: Monday Friday, 8:30 a.m. to 4:15 p.m. "O" is for organization. Copyright Maryland.gov. Young, Director (410) 230-8664 Powerballwill be paid as an annuity of 30 graduated payments over 29 years. Damon A. Tobias, Director (410) 230-8899; e-mail: damon.tobias@maryland.gov

According to Ipsos surveys conducted on behalf of the Lottery, 54% of Marylanders said the promotion would encourage them to talk to their families and friends about getting vaccinated, and 48% said the promotion would encourage them to get vaccinated.

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Baltimore, Maryland 21230 Suite 330. Players who win large prize amounts are encouraged to claim their winnings at the Maryland Lottery headquarters in Baltimore. In FY22, we had a total of 127,995 followers across our social media channels, up from 125,132 followers in FY21.

But it does have horse racing. Having the applications available in eLicensing allows required documents to be uploaded through the portal creating a more streamlined process, eliminating the excess use of paper as well as the wait times between completing an application and our staff receiving the documents. Investigators have the ability to perform many functions through eLicensing, including database checks and generating letters, allowing them to maximize productivity. The Auditing and Compliance teams are responsible for checking on licensed businesses and internal procedures to ensure the overall integrity of operations. Managing subscriptions is a relatively small, but important, part of the Customer Resource Centers area of responsibility. Advertisement Lawrence D. Bershstein; Antonio B. DeVaul; James L. Eberhardt; Nikolaos Sarioglou; Christopher M. Trimper.

The Maryland Lottery maintains a customer loyalty program formally known as My Lottery Rewards and often referred to as the second chance program. In addition, plexiglass partitions were integrated into the Lotterys displays at events for everyones protection. Call: 1-888-373-7888 Text: 233733 The program was begun in September 2021 and the honorees in FY22 are: September 2021: Seth Elkin, assistant director of com and public affairs, October 2021: James Young, director of corporate sales, November 2021: Cecilia Lee, account manager in finance, December 2021: Chester Cadogan, audit supervisor in gaming, January 2022: Terry Bolden, director of facilities operations, February 2022: Teresa Amann and Paul Jacob, regulatory licensing and background investigations team members, March 2022: John Wood, assistant director of information technology, April 2022: Fred Masterson, director of sales force automation, May 2022: Barbara Jones-Frederick, creative services team member, June 2022: Cathy Panagodimos, regulatory licensing and background investigations team member. Visit the Maryland Lottery website to schedule your appointment. When playing online, if you win more than $600 in one draw, the Maryland Lottery will contact you by email with instructions on how to claim. To claim winnings at Maryland casinos, you must be at least 21 years of age.

This covers licenses for vendors, manufacturers, contractors, principal entities, institutional investors, and all sports wagering related applications. e-mail: mvardera@maryland.gov Montgomery Park Business Center, 1800 Washington Blvd., Baltimore, Maryland, February 2004. Find the Powerball results here.

Search thepast resultsof the current Keno and Packaged Keno To Go game. This resulted in the addition of three new events in FY22 and is likely to result in more moving forward. WebPlayers must be at least 18 years old to play all Maryland Lottery games. The Communications Division responds to most of these messages on the day they are received. Jill Q. Baer, Director (410) 230-8792 But FY22 was unusual as there was still a measure of COVID-19 caution in the early months of the fiscal year. Suite 330 Planning for the 2023 celebration of the 50th anniversary of the Maryland Lottery was begun in the waning days of 2021 with a goal of having a full plan in place by the last quarter of calendar 2022.

Your use of this website or Site constitutes your agreement to abide by theseprovisions. Only five of Marylands 23 counties have populations larger than the Rewards Program participation total. Agency leadership tracks not only the customer service responses provided through the Governors Office customer satisfaction surveys, but also direct public contacts. Human Trafficking: GET HELP The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with friendly and courteous, timely and responsive, accurate and consistent, accessible and convenient, and truthful and transparent services.

Ensuring the Lottery and Gaming keeps pace with the States need for revenue for decades to come is part of the Agencys core mission. The Maryland Lottery does not guarantee the accuracy or reliability of these translations, Larry Hogan (R) signed House Bill 940 a measure to legalize and regulate sports betting in May. PRODUCT DEVELOPMENT Importantly, the focus on customer service has helped the Agency in fulfillment of its primary mission: raising money to help fund the State of Marylands good causes. Even so, their in-and-out times are consistently low because the appointment system has resulted in a more even distribution of customers visiting the office each day. Maryland Manual On-Line WebMaryland. Kathy L. Lingo, Executive Assistant (410) 230-8790; e-mail: kathy.lingo1@maryland.gov. In FY22, even as the Agency was focused on standing up a new sports-wagering framework and pursuing certification for its responsible gaming best practices, it also set new financial records on many fronts: An all-time high of $1.511 billion in contributions to the state, including record high figures of $673.7 million from the Lottery, casino contributions totaling $832.3 million, and sports wagering revenue totaling $12 million, Total Lottery sales of $2.663 billion, an increase of $51.5 million over FY21, the previous record year, Record prizes to players totaling $1.695 billion, an increase of $37.5 million over FY21, The highest ever contribution to the Maryland Education Trust Fund, $611.6 million, an increase of $68.9 million over the previous record set in FY19. The Center also oversaw 992 claims valued at $10,960,531 processed at casinos and another 94,212 claims valued at $190,701,764 made at 400 Expanded Cashing Authority locations across the state. For more information on human trafficking in Maryland, clickhere. CASINO LICENSING WebState Financial Aid Programs.

PRODUCT DEVELOPMENT The large percentage of new visitors is driven by our online advertising efforts. The Maryland Lottery has retired 5 Card Cash. Free parking is available in the Red Lot, accessible from Washington Boulevard (across from Royal Farms). e-mail: richard.chavis@maryland.gov. James B. In 2021, the Maryland Department of Public Safety and Correctional Services and the Parole Commission adopted a regulation that would quiet the voices of victims. The new program features clearly defined criteria for evaluating nominees, with those criteria being aligned not only with the Agencys mission but also the statewide focus on customer service. Suite 330 MARKETING DIVISION Michael LaVardera, Director (410) 230-8772 In addition, the Agency contracts with a polling service that tracks public attitudes about an array of Lottery and Gaming matters. J. Philip Metz, Jr., Manager (410) 230-8934